Common questions

Shipping 

 

Here at Plenus Store, we offer FREE shipping on all orders worldwide!
All orders are processed within 1-5 business days. After your order is processed, please allow 4-11 business days for USA orders and 5-15 business days for International orders!
Please keep in mind that there may be some delays that are out of our control, such as customs and postal delays.

 

 

Common questions

How long does delivery take?

Answer: The delivery time may vary depending on the location, but it usually takes 5 to 15 business days. Please check the shipping information page for specific details.

 

What payment options are available?

Answer: We accept payments via credit card, PayPal, and other methods. Make sure to choose the most convenient option for you during the checkout process.

 

Can I track my order?

Answer: Yes, we provide tracking numbers for all orders. Once the order is shipped, you will receive an email with tracking information.

 

Can I return my order if I'm not satisfied?

Answer: Yes, we accept returns. Please refer to our return policy on the corresponding page for detailed instructions.

 

How do I contact customer support?

Answer: You can contact us through the contact form on our website or by emailing help@plenustore.com.

 

Do the products come with a warranty?

Answer: Yes, all our products have a warranty. Refer to the warranty page for specific information on each product.

 

Do you ship internationally?

Answer: Yes, we do international shipping. Make sure to enter your address correctly during checkout to calculate shipping costs.

 

How can I cancel my order?

Answer: If you need to cancel your order, please contact us as soon as possible. If the order has not been processed yet, we will do our best to cancel it.

 

Are the products authentic?

Answer: We guarantee the authenticity of all products in our store. We only work with trusted suppliers to ensure product quality.

 

How do I receive notifications about promotions and new products?

Answer: Subscribe to our newsletter to receive regular updates on promotions, discounts and new launches. Just enter your email in the corresponding box at the footer of the site.



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